Travel Intelligence Network and The Apartment Service would like to thank the following
for giving up their time to be interviewed for this report, and wish to acknowledge
the following sources of information.
Mark Harris edits the Global Serviced Apartments Report, he has
been a communications specialist in the business travel industry since 1990 and
is a partner in Travel Intelligence Network. A former Marketing Director of Expotel
and First Option, from 2003 to 2008 he combined the role of Head of Marketing at
ITM with launching TIN with Maggy Sainsbury. Mark was voted the Business Travel
Industry’s Personality of the Year in 2006 and was closely involved in creating
& launching Business Travel Market between 2009 & 2010.
Gavan James is president & CEO of Nomad Temporary Housing. Nomad
is an international temporary housing firm providing 42,000+ temporary apartments
via a partner network in the US, Canada and the United Kingdom. Prior to creating
Nomad, Gavan was senior VP/GM of worldwide operations for Oakwood Temporary Housing,
where for 30 years he helped Oakwood grow from a small outfit to over $600M in annual
Martin Kubler has held senior management roles in hotels in Europe
and the Middle East and has worked for operators such as Accor, Wyndham, Thistle,
and the Bonnington Group. He now heads up Iconsulthotels FZE, a consulting firm
specialising in assisting small & medium hospitality companies and international
hospitality professionals to achieve their business goals through innovative use
of PR, social media and customised CRM strategies.
Charles McCrow has worked in the extended stay market since the
1980’s when he joined Expotel’s fledgling extended stay business. In 1992 he led
a management buy-out of The Apartment Service, and as MD has overseen the expansion
of the company. A pioneer of the sector, he was responsible for introducing the
corporate housing concept to the UK in the 1990’s. Today he is a Director of the
UK’s Association of Serviced Apartment Providers and a long-standing member of the
Corporate Housing Providers Association in the USA.
Fiona Murchie is managing editor at Re:locate magazine, which she
launched in 2004. A former publishing manager for the Chartered Institute of Personnel
and Development (CIPD), she founded relocation company Profile Locations in 1989
to serve the oil industry in Aberdeen and pioneered location guides for the relocation
industry during the 1990s. The driving force behind the Re:locate Awards, her latest
initiative is Smart Move, a website that takes knowledge and resources direct to
relocatees and their families.
Mark Skinner is a partner with The Highland Group, which provides
consulting services on all types of hotels but is perhaps best known for their work
in extended-stay lodging including corporate housing. A noted expert on extended-stay
lodging, Mark has completed extensive research into this segment since 1995. He
has researched more than 170 extended-stay hotel markets in the US, Canada and in
three European countries.
John Smith is Chief Executive Officer and Principal of three Sydney-based
companies active in Australia, across the region and beyond; Horwath HTL (Asia Pacific’s
largest hotel consultancy), Horwath HTL Capital Advisors and The Hotel Events Company.
John has acted for owners, investors and lenders on property related transactions
in Australia, New Zealand and Asia Pacific worth over A$5 Billion. During the 1990’s
John was the leading hotel Receiver & Manager in Australia. John also runs the Serviced
Apartments Summit, which will next be held in Sydney on Wednesday 25th July 2012.
Kimberly Smith is CEO/Founder of AvenueWest Global Franchise Inc,
which she co-founded in 1999 and which provides corporate housing and property management
services to upscale business travellers. In 2006 she launched CorporateHousingbyOwner.com,
the first portal connecting furnished rentals and the travelling public. Kimberly
serves as the 2011 elected President of the Board of Directors for the Corporate
Housing Providers Association (CHPA).
Tony Soh is Chief Corporate Officer at The Ascott Limited, overseeing
the company’s global operations and corporate services. He joined Ascott in 2007
as Chief Strategy and Planning Officer, prior to which he served as Senior Director,
Policy and Operations in the Singapore Civil Service. He has also held senior appointments
at the Ministry of Defence, Singapore Tourism Board and National Heritage Board.
Maggy Sainsbury is contributing editor to the Global Serviced Apartments
Report and an industry specialist with over 25 years business travel experience.
The founding partner of Travel Intelligence Network, she also created www.traveljargon.org.
Prior to her current role she held Global and European management roles in the corporate,
GDS, agency and airline sectors based in the UK, Europe and USA working for Diageo,
Unisys, Galileo and British Airways.
Bard Vos has worked at The Apartment Service for 15 years, formerly
as their Reservations Manager and now as Marketing Executive responsible for press
releases, monthly newsletter and the company’s partner programme. His previous roles
include Reservations Manager at Jurys Kensington Hotel and the Delmere Hotel.