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Acknowledgements & sources

Travel Intelligence Network and The Apartment Service would like to thank the following for giving up their time to be interviewed for this report, and wish to acknowledge the following sources of information.

Contributors
Mark Harris - communications specialist in the business travel industry

Mark Harris edits the Global Serviced Apartments Report, he has been a communications specialist in the business travel industry since 1990 and is a partner in Travel Intelligence Network. A former Marketing Director of Expotel and First Option, from 2003 to 2008 he combined the role of Head of Marketing at ITM with launching TIN with Maggy Sainsbury. Mark was voted the Business Travel Industry’s Personality of the Year in 2006 and was closely involved in creating & launching Business Travel Market between 2009 & 2010.


Gavan James – seasoned specialist in managing corporate housing companies

Gavan James is president & CEO of Nomad Temporary Housing. Nomad is an international temporary housing firm providing 42,000+ temporary apartments via a partner network in the US, Canada and the United Kingdom. Prior to creating Nomad, Gavan was senior VP/GM of worldwide operations for Oakwood Temporary Housing, where for 30 years he helped Oakwood grow from a small outfit to over $600M in annual revenues.


Martin Kubler – experienced management consultant for large serviced apartment and hotel operators

Martin Kubler has held senior management roles in hotels in Europe and the Middle East and has worked for operators such as Accor, Wyndham, Thistle, and the Bonnington Group. He now heads up Iconsulthotels FZE, a consulting firm specialising in assisting small & medium hospitality companies and international hospitality professionals to achieve their business goals through innovative use of PR, social media and customised CRM strategies.


Charles McCrow – managing director of The Apartment Service since their beginning in 1981

Charles McCrow has worked in the extended stay market since the 1980’s when he joined Expotel’s fledgling extended stay business. In 1992 he led a management buy-out of The Apartment Service, and as MD has overseen the expansion of the company. A pioneer of the sector, he was responsible for introducing the corporate housing concept to the UK in the 1990’s. Today he is a Director of the UK’s Association of Serviced Apartment Providers and a long-standing member of the Corporate Housing Providers Association in the USA.


Fiona Murchie, managing director and founder of Relocate Magazine

Fiona Murchie is managing editor at Re:locate magazine, which she launched in 2004. A former publishing manager for the Chartered Institute of Personnel and Development (CIPD), she founded relocation company Profile Locations in 1989 to serve the oil industry in Aberdeen and pioneered location guides for the relocation industry during the 1990s. The driving force behind the Re:locate Awards, her latest initiative is Smart Move, a website that takes knowledge and resources direct to relocatees and their families.


Mark Skinner, research expert in the extended stay and lodging industry

Mark Skinner is a partner with The Highland Group, which provides consulting services on all types of hotels but is perhaps best known for their work in extended-stay lodging including corporate housing. A noted expert on extended-stay lodging, Mark has completed extensive research into this segment since 1995. He has researched more than 170 extended-stay hotel markets in the US, Canada and in three European countries.


John Smith, principal at Horwath HTL the largest hotel consultancy firm in Asia Pacific

John Smith is Chief Executive Officer and Principal of three Sydney-based companies active in Australia, across the region and beyond; Horwath HTL (Asia Pacific’s largest hotel consultancy), Horwath HTL Capital Advisors and The Hotel Events Company. John has acted for owners, investors and lenders on property related transactions in Australia, New Zealand and Asia Pacific worth over A$5 Billion. During the 1990’s John was the leading hotel Receiver & Manager in Australia. John also runs the Serviced Apartments Summit, which will next be held in Sydney on Wednesday 25th July 2012.


Kimberley Smith, a corporate housing professional for many years and the 2011 president of the CHPA

Kimberly Smith is CEO/Founder of AvenueWest Global Franchise Inc, which she co-founded in 1999 and which provides corporate housing and property management services to upscale business travellers. In 2006 she launched CorporateHousingbyOwner.com, the first portal connecting furnished rentals and the travelling public. Kimberly serves as the 2011 elected President of the Board of Directors for the Corporate Housing Providers Association (CHPA).


Tony Soh, global operations and corporate services manager at The Ascott Ltd.

Tony Soh is Chief Corporate Officer at The Ascott Limited, overseeing the company’s global operations and corporate services. He joined Ascott in 2007 as Chief Strategy and Planning Officer, prior to which he served as Senior Director, Policy and Operations in the Singapore Civil Service. He has also held senior appointments at the Ministry of Defence, Singapore Tourism Board and National Heritage Board.


Maggy Sainsbury, a serviced apartment industry specialist with more than 25 year experience.

Maggy Sainsbury is contributing editor to the Global Serviced Apartments Report and an industry specialist with over 25 years business travel experience. The founding partner of Travel Intelligence Network, she also created www.traveljargon.org. Prior to her current role she held Global and European management roles in the corporate, GDS, agency and airline sectors based in the UK, Europe and USA working for Diageo, Unisys, Galileo and British Airways.


Bard Vos, 16 years of experience in working for the largest European provider of temporary accommodation solutions worldwide.

Bard Vos has worked at The Apartment Service for 15 years, formerly as their Reservations Manager and now as Marketing Executive responsible for press releases, monthly newsletter and the company’s partner programme. His previous roles include Reservations Manager at Jurys Kensington Hotel and the Delmere Hotel.